kitsybay Terms of Service

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Welcome to kitsybay. These Terms of Service ("Terms") set out the rules that apply when you visit or use the kitsybay website, mobile platform, product offerings, and customer support services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by kitsybay, you confirm that you have reviewed and understood these Terms and that you consent to be bound by them, together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you must discontinue use of our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase from this website, you must be at least 18 years of age or have reached the age of legal majority in your state of residence.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Submit fraudulent orders or engage in any deceptive or unlawful activity;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our prior permission;
  • Attempt to breach or undermine site security, data infrastructure, or other users' accounts;
  • Resell kitsybay products for commercial purposes without our express written consent.
• Account Security: You are responsible for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical error occur, kitsybay may correct the mistake and modify or cancel any affected order before it ships, returning the full amount charged to you.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a violation of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through PCI-DSS compliant payment gateways. Payment in full is required before your order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@kitsybay.top within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on kitsybay's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to kitsybay and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, kitsybay will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to kitsybay's support team for informal resolution.

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9. Changes to These Terms

kitsybay may update or modify these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. Your continued use of our website or services after any update constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: kitsybay
• Customer Support Email: support@kitsybay.top
• Customer Support Phone: 15756406557
• Physical Business Address: 1750 N Mesquite St, Las Cruces, NM 88001, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST